Sunday, April 6, 2014

What do you watch for when you make decisions?

I just finished the fantastic book "Decisive" by Chip and Dan Heath. Here is my compressed cheat sheet. Do read the book - it is full of examples and useful nuggets on how we can build a better decision making process.

So, there are 4 main villains of decision making
  1. Narrow framing
  2. Confirmation Bias
  3. Short term emotion
  4. Overconfidence
So, how do you counter them?
Here is a list of questions to ask yourself when you are making a decision

1. Narrow frame -> Widen your options
  • Are you asking a "whether or not" question?
  • What else could you do with the same amount of resources?
  • What if you current options disappeared?
  • How can you try multiple options at the same time?
  • Are you stuck in the prevention / promotion mindset?
  • How do you find someone who has already solved a similar problem?
  • Can you think of analogies, inside and outside your scope, of similar problems?

2. Confirmation Bias -> Reality-Test your assumptions
  • What would have to be true for the opposite opinion to be the very best choice?
  • What facts would have to be true for your assumption to be wrong? Find those facts and check them.
  • Are you too caught up in an assumption? Have you tried making a deliberate mistake?
  • Are you too zoomed in? If so, try zooming out
    • Get a broader (average) picture. Experts are good at giving you this.
  • Are you too zoomed out?
    • Zoom in : Get a close-up view of a sample
  • Did you try doing a trial run? (except when you need commitment)

3. Short term emotion -> Attain distance
  • How would this decision affect you in 10 hour /10 months /10 year
  • Are you going with the flow (familiarity)?
  • Are you over-emphasized on avoiding losses?
  • What would you tell your best friend to do?

4. Overconfidence -> Prepare to be wrong
  • What would happen in the best case? How can you prepare?
  • What would happen in the worst case? How can you prepare?
  • Have you set tripwires to revisit this decision in the future?

Finally, here are some good practices to follow generally to make better decisions:
  • Build a playlist of questions to ask for different types of decisions
  • Define and focus core priorities
    • Build a "Stop doing" list
    • Ask every once in a while : Am I doing what I most need to be doing now?
  • Focus on the process, and less on the decision.
    • In a team, decisions must be seen as fair even if they are not favorable.
    • Bargaining helps
    • Procedural justice is imporant
      • State back the other side
      • Defend a decision by pointing out flaws

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