I just finished the fantastic book "Decisive" by Chip and Dan Heath. Here is my compressed cheat sheet. Do read the book - it is full of examples and useful nuggets on how we can build a better decision making process.
So, there are 4 main villains of decision making
- Narrow framing
- Confirmation Bias
- Short term emotion
- Overconfidence
So, how do you counter them?
Here is a list of questions to ask yourself when you are making a decision
1. Narrow frame -> Widen your options
- Are you asking a "whether or not" question?
- What else could you do with the same amount of resources?
- What if you current options disappeared?
- How can you try multiple options at the same time?
- Are you stuck in the prevention / promotion mindset?
- How do you find someone who has already solved a similar problem?
- Can you think of analogies, inside and outside your scope, of similar problems?
2. Confirmation Bias -> Reality-Test your assumptions
- What would have to be true for the opposite opinion to be the very best choice?
- What facts would have to be true for your assumption to be wrong? Find those facts and check them.
- Are you too caught up in an assumption? Have you tried making a deliberate mistake?
- Are you too zoomed in? If so, try zooming out
- Get a broader (average) picture. Experts are good at giving you this.
- Are you too zoomed out?
- Zoom in : Get a close-up view of a sample
- Did you try doing a trial run? (except when you need commitment)
3. Short term emotion -> Attain distance
- How would this decision affect you in 10 hour /10 months /10 year
- Are you going with the flow (familiarity)?
- Are you over-emphasized on avoiding losses?
- What would you tell your best friend to do?
4. Overconfidence -> Prepare to be wrong
- What would happen in the best case? How can you prepare?
- What would happen in the worst case? How can you prepare?
- Have you set tripwires to revisit this decision in the future?
Finally, here are some good practices to follow generally to make better decisions:
- Build a playlist of questions to ask for different types of decisions
- Define and focus core priorities
- Build a "Stop doing" list
- Ask every once in a while : Am I doing what I most need to be doing now?
- Focus on the process, and less on the decision.
- In a team, decisions must be seen as fair even if they are not favorable.
- Bargaining helps
- Procedural justice is imporant
- State back the other side
- Defend a decision by pointing out flaws
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